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Demurrage and Claims Service Centre

Asdem has a proven track record in:

  • Successfully handling demurrage and claims which our clients wish to outsource,
  • Setting up Demurrage and Claims Centres; and
  • Professional training of staff.

To meet an increasing demand for cost effective and efficient use of its resources Asdem India has established a Demurrage and Claims Service Centre in Mumbai of trained oil industry professionals for our client companies who wish to outsource the handling of demurrage or other types of claims. This service assists our clients with the processing of demurrage claims, recovery of claims already issued, dealing with large backlogs of claims, providing professional advice on individual claims, dispute resolution and professional training services.

The centre has been developed in partnership with our clients based on a clear understanding of the commercial environment in which our clients operate, how they wish to operate, and a desire to outsource for reasons of cost efficiency and operational effectiveness. The centre acts as an extension and part of the clients’ own office network.

Our service centre has the resources to ensure that we can assemble the necessary personnel for putting together an entire claims team, to handle major assignments and the less complicated aspects of any piece of work are delegated to mid-tier professionals who have the right level of expertise. In this way, we keep costs to a minimum whilst maintaining appropriate but significant experienced input. We find our clients value director involvement to deal with more complex aspects of a claim.

Our service centre staff are all trained to make the most efficient use of IT available to the firm and our client to ensure the most up to date and efficient means of communication and liaison.

The key to the successful implementation of our service philosophy is the role played by the relationship manager in ensuring that the client retains control of its claims and how they are handled. A Director of Asdem is appointed out of each of our offices to act as the relationship manager for any matters handled by the service centre and to meet the client's requirements at their convenience. Our relationship managers not only oversee the work but do a great deal of it themselves.

Cobat House
1446-1448 London Road
Leigh-on-Sea, Essex
SS9 2UW, United Kingdom

Office: +44 1702-481656
Email: [javascript protected email address]
  • Full Service Offices
    • Asdem - Singapore
      50 Raffles Place, Level 30
      Singapore 048623
      Office:+65 6534-9278
      Email:[javascript protected email address]
    • Asdem - Mumbai
      712, Raikar Chambers
      Govandi (East), Mumbai India
      Office:+91 22-6511 9222
      Email:[javascript protected email address]
    • Asdem - Bangkok
      Bangna Tower A, 16th Floor
      Bangkok, Thailand
      Office:+66 6-1465-8754
      Email:[javascript protected email address]
    • Asdem - Philippines
      8430 San Bernadino Road
      SBMA, Subic Bay, Philippines
      Office:+63 927-954-1475
      Email:[javascript protected email address]
  • Representative Offices
    • Asdem - Dubai
      Emirates Towers, Level 41
      Dubai, United Arab Emirates
      Email:[javascript protected email address]